Privacy policy

 

Privacy Policy (Versión Blindada USA/EU)

Last Updated: March 16, 2026

This Privacy Policy describes how EL HIERRO DE SAN JUAN S.L (operating as goldgemsringdesign.com) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

1. Compliance with International Laws

We operate under strict compliance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA). By using our services, you acknowledge the processing of your data as described herein.

2. Information We Collect Directly from You

In the high-value jewelry sector, we collect specific data to ensure secure transactions:

  • Identification: Name, shipping address, billing address, phone number, and email.

  • Payment Verification: While we do not store full credit card numbers (processed by Shopify Payments/Stripe), we receive payment confirmations to prevent fraud.

  • Purchase History: Details of the jewelry pieces you view, cart, or purchase.

3. How We Use Your Information

  • Order Fulfillment: Processing payments, managing high-value insured shipping, and handling returns.

  • Security & Fraud Prevention: For orders over $1,000 (especially to the USA), we use your information to verify the legitimacy of the transaction.

  • Communication: Sending updates on your handcrafted piece and responding to gemological inquiries.

4. Disclosure to Third Parties

We only share your information with essential service providers:

  • Platform: Shopify (Data processing).

  • Logistics: DHL Express / FedEx (For international insured delivery).

  • Regulatory: Customs authorities (For US/International import declarations).

  • Security: Fraud prevention services to protect both the atelier and the customer.

5. Your Rights (USA & EU)

Depending on your location, you have the following rights:

  • Right to Access/Know: Request a copy of the data we hold.

  • Right to Deletion: Request that we erase your personal data.

  • Right to Opt-Out: You may opt-out of marketing communications at any time.

  • Right to Non-Discrimination: We will never provide a different quality of service if you exercise your privacy rights.

6. International Data Transfers

As an atelier based in Spain, your data is processed in the EU. For our US customers, data is transferred under recognized legal mechanisms (Standard Contractual Clauses) to ensure your information remains protected across borders.

7. Security & Retention

We retain your order information for the period required by Spanish tax law (usually 5-10 years for luxury goods) and for the duration of your jewelry's warranty and certification (IGI) records.

8. Contact Us

For any questions regarding your privacy, contact our Data Protection Officer:

EL HIERRO DE SAN JUAN S.L Calle de Núñez de Balboa 30, Bajo D 28001 Madrid, Spain Email: info@goldgemsringdesign.com