Terms of service

 

Terms of Service

OVERVIEW This website is operated by EL HIERRO DE SAN JUAN S.L. (hereinafter, "the Company"). Throughout the site, the terms “we”, “us” and “our” refer to the Company. We offer this website, including all information, tools, and Services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. Our products, specifically natural diamond jewelry, must not be used for any illegal or unauthorized purpose.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

SECTION 3 - ACCURACY OF INFORMATION While we strive for excellence, we are not responsible if information on this site is not accurate or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO PRICES Prices for our jewelry are subject to change without notice due to the fluctuating market value of gold and natural diamonds. We shall not be liable for any price change or discontinuance of the Service.

SECTION 5 - PRODUCTS, CERTIFICATIONS AND WARRANTY

  • IGI Certification: Our natural diamond rings are delivered with an official IGI (International Gemological Institute) Security Seal.

  • Returns: Returns are accepted within 7 days (International/USA) or 14 days (European Union) under the strict conditions described in our Refund Policy. Removal or tampering with the IGI Security Seal voids all return rights.

  • Legal Warranty: In accordance with European Union regulations, our jewelry is covered by a 3-year legal warranty against manufacturing defects. This warranty does not cover accidental damage, loss, or improper use.

  • Resizing: Rings resized at the customer’s request are considered custom orders and are non-returnable.

SECTION 6 - PREMIUM SHIPPING AND INSURANCE

  • DHL Express: All international shipments are handled exclusively via DHL Express, ensuring the highest global standards of security and speed.

  • Real-Time Tracking: Upon dispatch from our Madrid facilities, you will receive a DHL tracking number to monitor your shipment’s progress at every stage.

  • Full Value Insurance: Every jewelry piece is fully insured for its total retail value during transit. The Company retains full responsibility for the item until delivery is confirmed at the provided address.

  • Customs and Duties: For international orders (including the USA), the customer is responsible for all applicable import duties and taxes. In the event of a return, these government-mandated fees are non-refundable.

SECTION 7 - ACCURACY OF BILLING We reserve the right to refuse or cancel any order. For high-value transactions, we may perform additional security verifications before shipment to prevent fraud and protect the customer.

SECTION 8 - THIRD-PARTY LINKS We are not responsible for examining or evaluating the content or accuracy of third-party websites linked to our Service.

SECTION 9 - USER COMMENTS AND FEEDBACK If you send us creative ideas or suggestions, you agree that we may, at any time, without restriction, edit, copy, and publish them.

SECTION 10 - ERRORS AND OMISSIONS We reserve the right to correct any typographical errors or inaccuracies related to product descriptions, pricing, or availability and to cancel orders if necessary.

SECTION 11 - PROHIBITED USES You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, or to transmit malicious code.

SECTION 12 - LIMITATION OF LIABILITY In no case shall the Company be liable for any injury, loss, or claim arising from your use of the Service beyond the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION You agree to indemnify and hold harmless the Company from any claim made by any third-party due to your breach of these Terms of Service.

SECTION 14 - SEVERABILITY If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 15 - GOVERNING LAW AND EXCLUSIVE JURISDICTION These Terms of Service shall be governed by and construed in accordance with the laws of Spain and the European Union.

You expressly agree that any dispute, claim, or legal action shall be submitted to the exclusive jurisdiction of the Courts of the city of Madrid, Spain. You hereby waive any other jurisdiction that may correspond to you.

SECTION 16 - CONTACT INFORMATION Questions about the Terms of Service should be sent to: info@goldgemsringdesign.com

Entity: EL HIERRO DE SAN JUAN S.L. VAT / CIF: B01628528 Registered Office: Calle de Núñez de Balboa 30, Bajo D, 28001 Madrid, Spain.