Shipping policy

Shipping & Security Protocol

At our atelier, we are committed to ensuring your high-value jewelry arrives swiftly and with the highest level of security. Please review our specialized shipping and fraud-prevention protocols below.

1. Mandatory Security & Verification Window

To protect our clients and ensure the integrity of every transaction, all orders are subject to a mandatory 72-hour (3 business days) security hold.

  • During this period, our financial team completes payment authentication.

  • Your jewelry piece undergoes a final expert quality inspection and certification check.

  • The shipping transit time begins only after this 3-day verification period is complete.

2. Shipping Rates & Delivery Estimates

All our shipments are fully insured and handled by premium couriers (DHL Express, FedEx, or specialized luxury carriers).

  • United States & Canada: FREE (7 to 10 business days)

  • Spain (Domestic): FREE (4 to 7 business days)

  • European Union & Switzerland: $40.00 (5 to 8 business days)

  • Luxury Markets (Middle East & Asia): $95.00 (7 to 12 business days)

  • Rest of the World: $60.00 (7 to 12 business days)

3. Discrete & Secure Packaging

For security reasons, our external packaging is discrete and does not mention "jewelry" or "diamonds" to prevent theft. Inside, your piece is elegantly presented in our luxury signature boxing, protected by high-durability materials.

4. Insurance & Tracking

Every shipment is 100% insured. Once your piece leaves our vault after the 72-hour security window, you will receive a tracking number via email. A signature is strictly required upon delivery for all orders.

5. Customs & Duties

For international orders outside the European Union or USA, please note that customs duties or local taxes may apply upon arrival. These charges are the responsibility of the recipient.